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FAQs

  • Can I place a phone order?

    Yes. If you would like to place an order with a Service Consultant, please contact us.

  • Which forms of payment can I use?

    We accept Shop Pay, PayPal, Visa, MasterCard, American Express, Discover, JCB, Google Pay, Venmo.

  • Is my order secure?

    Yes. We make every effort to protect your personal information.

    Our site only accepts orders from browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. Be aware that total security is not always possible. It is important for you to prevent unauthorized access to your password and computer.

  • Where is my 10% off promo code?

    If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code. You will receive your code by email. Please look in all folders if you don’t see the email in your inbox.

  • What methods do you use for shipping?

    United States - 48 Contiguous States

    USPS Parcel Select
    2-4 Business Days
    Orders Under $50: $7.95
    Orders Over $50: FREE!

    FedEx Second Day Air
    Second Business Day
    No Saturday Delivery
    Shipping Cost: $35

    FedEx Standard Overnight
    Next Business Day
    No Saturday Delivery
    Shipping Cost: $60

    United States – 48 Contiguous States PO Boxes Only

    USPS Parcel Select
    2-4 Business Days
    Orders Under $50: $7.95
    Orders Over $50: FREE!

    United States - Alaska, Hawaii, &APO/FPO Addresses

    USPS Ground Advantage (AK & HI)
    7-10 Business Days
    Orders Under $50: $7.95
    Orders Over $50: FREE!

    USPS Ground Advantage (APO & FPO)
    5-7 Business Days
    Orders Under $50: $7.95
    Orders Over $50: FREE!

    USPS Express Mail
    3-5 Business Days
    Shipping Cost: $37.90

    U.S. territories (American Samoa,Guam, and Northern Mariana Islands)

    USPS Ground Advantage
    7-10 Business Days
    Shipping Cost: $11.25

    USPS Express Mail
    3-5 Business Days
    Shipping Cost: $40.15

    U.S. territories (Puerto Rico and U.S.Virgin Islands)

    USPS Ground Advantage
    7-10 Business Days
    Shipping Cost: $10.25

    USPS Express Mail
    3-5 Business Days
    Shipping Cost: $38.80

    Carriers will not guarantee the arrival dates of packages. The delivery times shown are estimates

  • How long does shipping take?

    Orders placed Monday to Friday (excluding holidays) are shipped as soon as possible. Orders placed on weekends or holidays go out starting on the following business day, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please note, FedEx does not deliver on Saturdays.