FAQs

• What is your return policy?

  If you are not completely satisfied with your purchase, we accept returns as long as they meet the criteria below:

  • Returns must be sent back within 45 days from the original ship date.
  • You must use our returns system to send your items back. Merchandise sent any other way will not be accepted.
  • Your refund will be issued to the original form of payment.
  • Shipping and delivery fees are non-refundable.
  • For any returns received after 45 days from the original ship date, you will be issued a merchandise credit.
  • Returned items must be unworn, unwashed, odor-free, and have the original tags attached.
  • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.
  • When packaging your return, please reuse the original packaging whenever possible. If that is not an option, use a secure, well-sealed package that is easy to open. Avoid overwrapping or excessive materials, as difficult-to-open packaging may be refused due to the risk of damaging the items inside.
  • If your return is rejected for any reason, it will not be sent back to you.

  We cannot accept returns that do not comply with the terms outlined in this return policy.

  If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

• How do I start a return?

  1. Log in to your account:
     In the "Email" field, enter your email address, and then click "Continue".
     In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
     Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

  If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

• When can I expect my refund?

  Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.

• Can I make an exchange?

  No. We are unable to process exchanges. Please return the original item(s) and then place a new order online.